Refund Policy

At Freshella Market Place, we want you to be satisfied with every purchase. If you ever need to request a refund or return, our team is here to help make the process simple and transparent. Please read our policy below to understand your options and how to proceed.

Eligibility for Refunds

• Refunds are available for products that are defective, damaged upon arrival, or do not match your order.
• If you change your mind before your order is shipped or picked up, you may request a cancellation for a full refund.
• Items that have been used, altered, or are missing original packaging may not qualify for a refund unless required by law.

How to Request a Refund

• Contact us within 7 days of receiving your order by phone or email.
• Provide your order number, a description of the issue, and photos if available.
• Our team will review your request and respond within 2 business days with instructions for returning the item or processing your refund.

Refund Process & Timing

• Approved refunds will be processed via your original payment method (GCash, Maya, bank transfer, or card).
• It may take 3-5 business days for the refund to appear, depending on your bank or payment provider.
• If you paid in cash and qualify for a refund, you may receive it in-store or via bank transfer.

Non-Refundable Items

• Clearance items, promotional products, and items marked "final sale" are not eligible for refunds unless defective.
• Personal care and hygiene products may only be returned if unopened and in original condition.

Questions or Concerns?

We are committed to making sure every customer is treated fairly. If you have any questions about the refund process, need help with a return, or want to check your refund status, please reach out to us:
Email: contact@freshellamarketplace.com
Phone: +63 927 564 8319

Policy Updates

Freshella Market Place may update this refund policy from time to time to reflect changes in regulations or our business. Any changes will be posted on this page.