Terms of Service

Welcome to Freshella Market Place! Before you shop, please review our terms below. By using our website and services, you agree to these terms, which are designed to ensure a safe, fair, and enjoyable experience for everyone.

Shopping & Orders

• All products are sold on a first-come, first-served basis and are subject to availability at the time of order.
• Prices and promotions may change without prior notice, but we always strive to honor listed prices for confirmed orders.
• Orders must be placed through our website, social media, or in-store. Please review your order carefully before submitting.

Payments

• We accept GCash, Maya, bank transfer, card payments, and cash for in-store purchases.
• Payment must be completed within 24 hours for online orders to avoid cancellation.
• All payment transactions are handled securely using trusted providers. Freshella does not store your payment details after your transaction is complete.

Delivery & Pickup

• We offer in-store pickup and limited delivery within Barangay Maunlad. Delivery options may expand in the future.
• Customers are responsible for providing accurate delivery information. Incorrect details may result in delays or additional charges.
• Freshella is not liable for delays caused by unforeseen events or circumstances beyond our control.

Returns & Refunds

• Please see our Refund Policy page for details on returns, refunds, and exchanges.
• Refunds are processed according to policy and local regulations.

Customer Responsibilities

• You agree to provide true and complete information when placing orders or contacting us.
• Any misuse, fraudulent activity, or abuse of our website or services is strictly prohibited and may result in account restrictions.
• Respectful communication is expected at all times. We reserve the right to refuse service to anyone who violates these standards.

Intellectual Property

• All content, images, and branding on Freshella Market Place are the property of our company and may not be used without written permission.

Policy Updates

We may update these terms to reflect changes in our business or regulations. Any updates will be posted on this page. Continued use of our services means you accept the revised terms.

Contact Us

If you have any questions about these terms, please contact us:
Email: contact@freshellamarketplace.com
Phone: +63 927 564 8319